SHIPPING POLICY

Last updated: September 17, 2026

Every Rec Room Rugs order is made especially for you. We do not keep finished rugs in inventory; your rug enters production after your order is placed.

This Shipping Policy explains our production timelines, shipping costs, delivery estimates, tracking and other important information about receiving your order.

PRODUCTION & DELIVERY TIMES

Production typically takes 7–14 business days. Once production is complete, your rug will ship directly to the delivery address provided with your order.

Please allow approximately 2–4 weeks from the date of purchase for production and delivery.

These timeframes are estimates rather than guaranteed delivery dates. Production and delivery may occasionally take longer due to carrier schedules, holidays, severe weather, periods of unusually high demand or other circumstances outside our reasonable control.

Business days do not include weekends or U.S. federal holidays.

SHIPPING COSTS

We offer free standard shipping on all orders delivered within the lower 48 United States.

At this time, online checkout is not available for Alaska, Hawaii, U.S. territories or international destinations.

If you are interested in ordering from one of these locations, please contact us before placing your order. We will confirm whether delivery is available and provide a shipping quote when applicable.

SHIPPING CONFIRMATION & TRACKING

You will receive a shipping confirmation email with tracking information when your rug ships.

Tracking information may take a short time to update after the carrier receives the shipment. Once tracking becomes active, you can use the carrier's tracking information to follow the progress of your delivery.

MULTIPLE-RUG ORDERS

Because every rug is made to order and scheduled individually for production, rugs included in the same order may be completed and shipped separately.

If your order is divided into multiple shipments, you will receive tracking information for each shipment as it becomes available. There is no additional standard shipping charge for separate shipments to eligible addresses within the lower 48 United States.

DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please review your shipping information carefully before completing your purchase. If you discover an error in your delivery address, contact us as quickly as possible.

We will make every effort to correct an address before shipment, but changes cannot be guaranteed once an order has entered the shipping process.

Additional shipping or carrier expenses resulting from an incorrect or incomplete address provided with the order may be the customer's responsibility.

PLEASE CHECK YOUR ORDER

Before completing your purchase, please verify your rug design, size, quantity and delivery information.

Orders enter production shortly after they are placed, so we may not be able to change or cancel an order once manufacturing has begun.

Listed rug sizes are standard industry size names and may differ slightly from the exact finished dimensions. Please review the measurements provided on the individual product page before ordering.

DELIVERY DELAYS

Once an order has shipped, delivery is handled by the applicable shipping carrier. Carrier transit times are estimates and may be affected by weather, service interruptions, holidays and other circumstances outside our reasonable control.

If your tracking information indicates an unusual delay or your shipment appears to be lost in transit, please contact us so we can help investigate the shipment with the carrier.

DAMAGED SHIPMENTS

Please inspect your shipment when it arrives.

If the packaging appears damaged, photograph the packaging before opening it whenever possible. After opening the package, inspect the rug and photograph any damage.

If your rug arrives damaged, please contact us within 30 days of delivery and retain the rug, product labels and original packaging until the claim has been resolved.

Do not discard damaged packaging until we confirm that it is no longer needed, as photographs or packaging may be required for a carrier claim.

Please see our Return & Refund Policy for complete instructions regarding damaged, defective or incorrect orders.

LOST OR MISSING SHIPMENTS

If tracking indicates that your rug has not been delivered within the expected timeframe, please contact us so we can review the shipment and work with the carrier as appropriate.

If tracking shows a package as delivered but you cannot locate it, please check the delivery location and surrounding area and confirm that the shipping address on your order is correct. Contact us if the shipment still cannot be located so we can help determine the appropriate next steps.

Claims involving lost or missing shipments may require additional information or documentation and are subject to carrier investigation.

QUESTIONS ABOUT SHIPPING

If you have questions about production, shipping, tracking or the delivery of your order, please contact Rec Room Rugs. Providing your order number when contacting us will help us locate your order and assist you more quickly.