WARRANTY

Rugs identified as Tarkett® products are made with Lextron™ Enviro-Green solution-dyed nylon and backed by a limited warranty covering manufacturing defects and edge finish.

The coverage below applies only to rugs identified as Tarkett products on their individual product pages. Rugs made from other materials or by other manufacturers are not covered by this warranty.

Warranty coverage is provided under Tarkett's applicable terms and requires the rug to be properly used, cleaned and maintained.

5-YEAR MANUFACTURING DEFECTS

Provides limited coverage against defects in material or workmanship for five years from the date of invoice.

1-YEAR EDGE FINISH

Provides limited coverage against edge finish defects for one year from the date of invoice. This applies to both micro serge and hidden edge treatments.

Resolution is determined by Tarkett and may include repair, replacement or refund. After the first year, replacement value is prorated.

The Tarkett warranty applies to qualifying manufacturing issues involving the specific protections listed above. It is not a general return policy or a guarantee against every form of wear or damage.

Damage caused during delivery, an incorrect item or a defect visible when the rug arrives should be reported through our Returns & Order Issues process instead.

Coverage does not extend to:

• Matting and crushing at pivot points and in traffic paths. Regular vacuuming and proper maintenance help minimize this.
• Fading or discoloration from heavy sunlight or UV exposure, including light filtered through glass.
• Damage from chair casters. Chair pads are required for full coverage, so plan for one if a rolling desk chair, bar stool or gaming chair lives on your rug.
• Rugs used on stairs or ramps, or in areas with wheeled or rolling traffic.
• Use outside an interior, climate-controlled space. Worth keeping in mind for a basement, garage or three-season porch.
• Damage to or deterioration of serging.
• Point loads over 150 pounds per square inch.
• Damage from spiked heels, cleats, skates or similar footwear.
• Tears, burns, cuts, pulls, soiling or damage caused by abuse, misuse, neglect, improper maintenance or excessive moisture.
• Damage from bleach or chemicals used to clean nearby hard-surface flooring.
• Slight color and texture variation between rugs and from sample swatches.
• Roll marks and edge curl from shipping. Roll marks typically disappear with routine vacuuming, and edge curl can be minimized by carefully rolling the rug in the opposite direction.

Following the recommended maintenance instructions is required to receive the full benefits of the limited warranty.

To maintain your rug:

• Vacuum regularly.
• Spot-clean spills promptly.
• Avoid harsh chemicals, bleach and cleaning methods not recommended for the rug.
• Use a chair pad under any rolling furniture.
• Follow the care instructions provided with your order and on our Care & Cleaning page.

Improper cleaning or maintenance may affect warranty eligibility.

If you believe your Tarkett rug has developed a covered issue, contact Rec Room Rugs with:

• Your name and order number
• A description of the issue
• A photograph showing the entire rug
• Clear close-up photographs of the affected area
• The approximate date the problem was first noticed
• Information about how the rug has been used and maintained
• Proof of purchase, if requested

Please do not dispose of, alter, repair or return the rug while your claim is being reviewed.

We'll review the information and help coordinate the next steps. Additional photographs, documentation or inspection may be required to determine whether the issue qualifies under the applicable Tarkett warranty. If repair is required, Tarkett reserves the right to use an independent qualified labor provider or its own field technical personnel.

Warranty claims are evaluated according to Tarkett's applicable limited warranty terms. The available resolution will depend on the nature of the issue and the manufacturer's determination. Submitting a claim does not automatically guarantee replacement, refund or other compensation.

The coverage and maintenance requirements described on this page apply only to qualifying Tarkett rugs. This warranty is issued and honored by Lexmark Carpet Mills, Inc. (d/b/a Tarkett Hospitality) and applies to the original purchaser. Eligibility and resolution are determined under Tarkett's current limited warranty terms, which may include additional conditions and limitations. For the manufacturer's current information, see the Tarkett Hospitality Area Rug Limited Warranty.

Warranty claims are evaluated according to Tarkett’s applicable limited manufacturing warranty terms. The available resolution will depend on the nature of the issue and the manufacturer’s determination.

Submitting a claim does not automatically guarantee replacement, refund or other compensation.